Business automation companies in Uzbekistan: how to choose one — 8 questions before you sign

What kinds of companies do business automation

In Uzbekistan, business automation companies sell five different things under the same name. What business automation includes and which systems exist is covered separately; here we only look at whom to choose.

A 1C partner. Implements and customises 1C: accounting, inventory, payroll, reporting, product labelling. A strong choice when bookkeeping and documents are the pain. Sales and client conversations usually stay outside such a project.

A CRM partner. Implements amoCRM or Bitrix24, sets up pipelines, connects telephony. A good fit when the main pain is sales with no tracking. Part of their revenue is licences, so the answer almost always starts with a CRM.

A chatbot studio. Builds a Telegram or WhatsApp bot on a builder platform or in code. Fast and inexpensive when the job is answering standard questions and taking bookings.

A freelancer. The cheapest start. The risk is single and serious: the process depends on one person, and when they disappear, so does your access.

A developer. Connects several systems — messenger, spreadsheet, CRM, 1C, report — or builds a product when nothing off the shelf exists. More expensive up front; justified when there are several connected processes.

None of these is better than the others. A bad choice is handing a two-day job to a developer for two months, or a five-system pipeline to a chatbot studio.

Question 1. Which process do you propose to automate first, and why that one?

A good answer names one process, not “the whole business”, and justifies it with numbers: how often it repeats each week, how many hours it eats, what an error on it costs.

A bad answer is a list of everything that could be done. That is selling volume of work, not a result. How to count a process yourself is covered in What to automate first.

Question 2. What metric will tell us it worked?

The metric is one sentence written down before work starts: “time to first reply drops from 40 minutes to 5”, “manual report assembly disappears from the week”. The contract should also say what happens if it is not met.

If the contractor says “you’ll see it’s more convenient”, you will never be able to check their work.

Question 3. Who will own the code, the access and the data?

The right answer: you. Servers, accounts and AI model keys are registered to you; code and documentation are handed over to you.

The test is simple: ask for all access to be handed over in week two, not at the end of the project. Whoever stalls on the handover is building dependence.

Question 4. Where will client conversations and personal data be stored?

Since January 2026, Uzbekistan’s Law ZRU-1115 has provided for fines for unlawful processing of personal data using AI. Ask which server the data will live on, which fields are sent to the model, and whether some of them can be left out entirely. More in our breakdown of the AI law ZRU-1115.

Question 5. What does it cost in total — and per month after launch?

Automation almost always comes with two payments: launch and monthly support. As of September 2026, public price lists of companies in Tashkent and Samarkand put a customer-facing bot at roughly $1,000 and up to launch plus $400–600 and up per month; a pipeline across several processes starts at several thousand dollars.

Ask separately what the monthly fee covers and what it does not: hosting, CRM licences, AI model usage, changes. And whether you can drop support and run the system yourself.

Question 6. How long will the pilot take?

A pilot for one process takes one to four weeks with an honest contractor. If they cannot name a timeline, the task has not been broken down yet — and the first stage should be that breakdown, not development.

Question 7. Who are you legally?

Ask for the legal entity name and tax ID (INN) and check them in the public register of organisations. If the company says it is an IT Park resident, you can compare that with the residents register on the IT Park website: records appear there some time after the status is granted, so if they differ, ask for the certificate number.

The contract and invoice should come from the same legal entity shown on the website.

Question 8. When would you turn a job down?

The most revealing question. A good contractor can name the cases they will not take: success cannot be measured, an off-the-shelf service solves it in two days, the data the solution needs does not exist.

A contractor who takes everything is selling hours, not results.

Short checklist before signing

• one process is named, with a reason it goes first;
• the success metric is in the contract, along with what happens if it is missed;
• code, access, accounts and documentation belong to you;
• it is clear where personal data lives and what is sent to the AI model;
• both the launch price and the monthly fee are named, with what the fee covers;
• the pilot timeline is named;
• the legal entity and tax ID are checked, and the contract comes from that entity;
• the contractor has named jobs they would turn down.

What the state may reimburse

The President has announced that half of enterprises’ AI implementation costs will be reimbursed. As of late September 2026 the payment procedure has not been published. What is known, and which documents to keep now, is in 50% of AI costs reimbursed.

How we answer these questions

AI CAPITAL FACTORY is a developer — the last type above. Our answers, so they can be compared with others:

1. We start with one process. The breakdown is free, takes 48 hours, no call required to begin.
2. The metric is fixed in writing before we start; if we miss it, the stage is not paid.
3. Code, access and documentation are yours; everything lives in your environment.
4. Data stays on your server, model keys are yours; what goes to the model is written into the spec.
5. Pipeline — from $1,200 plus $300 a month; Shop floor — from $6,500 plus $700 a month; Custom — from $18,000 plus $1,200 a month.
6. A one-process pilot takes 2 weeks.
7. “AI CAPITAL FACTORY” MChJ, tax ID 313270615, IT Park Uzbekistan resident.
8. We turn jobs down when success cannot be measured or a ready-made tool solves it in two days.

We have no client case studies yet: the company was registered in August 2026. Instead, the home page shows five of our own products with an honest readiness stage. What exactly we automate and what it costs is on AI business automation and AI implementation; a step-by-step plan for those who want to start on their own is in How to automate your business.